a QF flight number on your ticket). A program joining fee usually applies, however you can join free here. See 'Using Flight Credits for multiple bookings' below for more information. Things happen, and when they do you may need to know how to change your travel plans. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. Your Qantas Travel Credit can only be used in one single transaction and the remaining (unused) balance will be forfeited. Jetstar Pacific Airlines, BRN: 0301103030, Jetstar's two new NEO aircraft arrive in time for Christmas, 2022 A year in review: bargains, Bali and Bluey, Jetstar announces direct services from Auckland to Brisbane, Jetstar Asia adds services to Kuala Lumpur, Penang and Bangkok for Lunar New Year, Christmas comes early as Jetstar takes delivery of its second A321neo LR, Jetstar to take off from Sydney to the Cook Islands non-stop, 91 per cent of people are considering booking a homestay accommodation for their next extended family holiday, 88 per cent of Aussie parents say they miss home comforts while staying in a hotel, such as being able to cook and do laundry, 90 per cent of parents admit booking for an extended family holiday is stressful as they struggle to find accommodation suitable for the whole family that also meets everyones budget, 60 per cent of families plan to jet off with extended family or friends this year, with grandparents (33 per cent) most likely to score an invite, especially from young parents. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. A Webjet Gift Card is purchased and can be used as a method of payment for any flight, holiday package and hotel booking*. If you're travelling on an eligible fare class, you can use Points to upgrade into Business Class on Virgin Australia Domestic Flights. The number of people on a booking redeeming the voucher must be equal to the number of voucher recipients. This partnership between Jetstar and Airbnb makes it even easier for Australians to book low fares flights and homestay accommodation for their next holiday. You can order a Webjet eGift Card online and receive it instantly via email in a print-friendly format. Earn Qantas Points when riding with Uber to and from eligible Australian airports. You're trying to view your Flight Credit on the Qantas app. Only fares you can book with your Flight Credit will be shown when redeeming it. Manage booking; Manage booking; Seat selection. To redeem a Webjet Gift Card, simply enter the 12 character alphanumeric code on the payment page. Customers need to access Airbnb through Jetstar.com to receive the flight voucher. Double Qantas Points will be earned on each eligible flight booked within the offer period. We have extended the expiry dates for vouchers issued due to COVID-19 to allow you more time to book. (b) Treat this Voucher like cash. Track updates on extreme weather or other major issues that may impact your flight. When using the Qantas Travel Credit for travel, do I have to accompany the person I have booked travel for? With our interactive map it's easy to plan your next trip using money or Qantas Points. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. If youd like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the Passenger and contact details page when you book on jetstar.com. Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. Your American Express account must also be in good standing. Can I redeem multiple Travel Credits for a single booking? Double Qantas Points will be credited to eligible Qantas Frequent Flyer accounts from eight (8) weeks after travel. If you need further assistance please view our ' how to ' guide on using your Qantas pass. Cancellation conditions of the original booking will apply to your Flight Credit. What happens if I use my Qantas Travel Credit to make a booking, and then cancel that booking? Please allow up to eight business days for delivery. Your Qantas Pass can be used to pay for a flight booking on qantas.com : Book your flight on qantas.com. With lots of ways touse your points, youll be sure to find something you like. Im a new Card Member, when will my Qantas Travel Credit be available? Other passengers in the same booking must register separately to be eligible for this offer. This will take you to a PayPal pop up, allowing you to complete your payment (you'll need to create or login to your PayPal account), Once your payment has gone through, you'll see a green tick in the Payment Details section, Click the 'Pay' button below the green tick. Webjet Gift Cards (physical and digital eGift Cards) have a validity of three years from the date of issue/purchase. To redeem, enter the unique card number into the Gift Card field on the payment page when making a booking. Book city tours, hop-on-hop-off buses, organised tours and more. With lots of ways touse your points, youll be sure to find something you like. Fees calculated in the examples are correct as at 19 May 2022. Book 10 or more passengers travelling to the same destination. Customers need to access Airbnb through Jetstar.com to receive the flight voucher. Join today and start earning Points on the things you do everyday. Buy flight and unique experience vouchers. 2. Upgrade my browser. Also, if someone is selling a voucher, all they have to sell is the voucher code that you enter upon booking and what guarantee do you have that, once provided with the code, it has not been previously used by someone else to make a booking? This means you must use your Flight Credit in one booking. Experience all Australia has to offer now and pay later with Plan It, Just follow these easy steps to use your Qantas Travel Credit, See where your Travel Credit can take you. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. You can track your Qantas Points, shop and more. See Jetstar.com for further details. Search and book from over 15,000 cruise itineraries. If a gift voucher is used in breach of this condition, it may be cancelled without refund. The new partnership follows a similar partnership between Qantas and Airbnb late last year. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). Join Qantas Frequent Flyerorsubscribe to Red Email today. Check in; Check in; Airport check-in; Manage booking. Our flights are generally made available around 12 months in advance, so youll will have even longer before you need to travel. Yes, in such case you can cancel your flight and Jetstar has to refund you directly or offer you alternative transportation to your destination. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Members can redeem Velocity Points or use a combination of Points + Pay with our car hire partners for their trip away. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. The Points required for a Reward Seat will be based on the total miles for all sectors in a one way journey, except where there is a break in the journey. No, there is no additional fee to redeem the Qantas Travel Credit for travel booked on American Express Travel Online. For Jetstar Japan Vouchers, Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. Yes, you can pay by credit card via PayPal. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. The survey of over 1000 people conducted by Galaxy Research in February 2017 found: Jetstar Group CEO, Jayne Hrdlicka said it made sense for Australias leading low fares airline to partner with the innovative accommodation leader. Only one double Qantas Points offer can be used per individual qualifying segment of your itinerary, however if you qualified for a special offer on your Qantas TravelPass, both offers will be applied. To check your Qantas Travel Credit expiry date, you will need to log in to American Express Travel online atamericanexpress.com.au/travel. If this is the case the Voucher can be redeemed towards payment of flights including Fares and bundle options, taxes, fees or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same itinerary. Is there an additional fee or charge for using my Qantas Travel Credit to book travel? The Voucher cannot be redeemed towards payment for any Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance). All members in a booking must individually register and include their Qantas Frequent Flyer number in their booking to be eligible. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Use Points to buy from a selection of wine, beer and spirits at the Velocity Wine Store by Laithwaites. Yes. Redeem your Qantas Travel Credit against your booking. Vouchers will be sent by email within 24 hours. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Anyone of any age can sign up. If you purchased the FareCredit option when booking, you can cancel for any reason and get a credit voucher for the value of the ticket. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. When you cancel a booking, either online throughManage bookingor by contacting your local Qantas office,you may be offered a Qantas Flight Credit. Your Qantas Frequent Flyer membership number must be recorded at the time of registration and booking to earn double Qantas Points. Earning points couldnt be easier. We pay respect to Elders past, present and emerging. Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. Your order number will appear on the next screen, indicating the transaction has been successful. Step 1: Log in Log in to your American Express account. * The vouchers apply to both domestic and international flights. It appears that JavaScript is either disabled or not supported by your web browser. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. How can I use my Qantas Pass? The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the, The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. You can track your Qantas Points, shop and more. Travel and partner special offers available exclusively for our members. Can I use my Flight Credit for Round the world or Points Plus Pay bookings? Treat your customers or reward your employees with the gift of travel. Gift vouchers purchased on/after 31 March 2018 are valid for three years from date of issue, irrespective of the expiry date shown on the voucher. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account, or another Webjet Gift Card. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. This topic has been closed to new posts due to inactivity. Start your trip in the exclusive surrounds of one of our world class airport lounges. Information about visas, health and more. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Unlike other frequent flyer programs, it's free to be a Velocity member. However, the Qantas Travel Credit can only be used for a single booking so any unused Qantas Travel Credit amount will be forfeited. What if I experience payment problems or can't complete my order? Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. Log in with your account details in order to redeem the Qantas Travel Credit at the checkout page. 5. Cheers. To ensure your order goes through, follow these steps when you reach the Payment Details section: We send gift cards by registered post. I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. Fly with us and discover the Qantas difference. You are using an out of date browser. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, How to redeem a Qantas Flight Credit on qantas.com. Upgrade your web browser for an enhanced experience. With our interactive map it's easy to plan your next trip using money or Qantas Points. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Lower fares may be available on qantas.com using a different payment method. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. If you received a credit voucher for a reason not related to COVID-19, please check the full Terms and Conditions on your voucher. Find out more about inflight dining, entertainment, seat maps and more. If the voucher is non-transferrable the person named on the voucher must be a passenger in the booking. Available routes and travel dates vary by airline. Save. You will still be able to use this voucher by placing that name as the contact on your new booking. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. * It comes as governments around the world enforce travel restrictions because of the coronavirus outbreak. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways To redeem, enter the unique card number into the Gift Card field . Can I use my Flight Credit for Multi-city and Jetstar bookings? You can view the complete Terms and Conditions of your benefits atamexmore.com.au. Any subsequent vouchers will be sent to the email address supplied. No, the Qantas Travel Credit can only be redeemed online for new bookings at American Express Travel Online. Flight Credits are valid until the expiry date shown on your Flight Credit, unless an extension has been applied. Search and book from over 15,000 cruise itineraries. Can anyone shed any light? At checkout,redeem your Qantas TravelCredit by selecting the Travel Credit radio button. (c) Flights are subject to availability at the time of booking. You might need to have a Qantas flight in the booking to get it to work. Can I use my voucher on more than one booking? If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. Thanks, that's probably the best (only) option unless someone's done it before. View full Webjet Gift Card Terms and Conditions. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Restaurant and hotel reviews, photo galleries and travel articles. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Flight credits for bookings made on or before 30 September 2021 can be used for multiple future bookings. Which cancellation conditions apply to bookings made with my Flight Credit? Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. Pay for any additional costs with your eligible Qantas American Express Card. Find out all the ways to Redeem your Velocity Points. 0235566). No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. You dont have to travel far to find your perfect getaway. Options for mobility and medical assistance and first-time flyers. Hotel: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. If booking through the Jetstar Contact Centre, please tell them your voucher number. Find information on travel requirements and more. Connect with a local pet sitter to mind your pet while you're on holiday. The actual Points required vary depending on the hotel, room type, rate type, time of booking and date for which the booking is made. It's a credit voucher and they said I had to ring to book. You must be a Velocity Member to redeem Points for hotel stays. You can use more than one voucher on the same booking (if you have multiple vouchers). Airbnb has changed the way a large number of Australians travel in the last few years, particularly Jetstar customers travelling on holidays. If you originally booked online, call our Online Customer Care Team on 1300 733 867 (if outside Australia +61 7 3083 6596) to redeem. Check your remaining voucher value on the voucher balance portal opens in new window. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. Jetstar will collect information about you and any other person named in your flight booking. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. If you cancel your initial qualifying booking or change it to be outside the promotional period, the double Qantas Points offer will not apply. Ways to check-in for your flight including online and on your mobile. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables. The Jetstar policy on cancelled flights for flexibility bookings does not apply on free tickets like those of kids fares. For full details, seeterms and conditionsOpens external site. Copyright 2023 American Express Company. Can I make a booking for someone else with my voucher? Some vouchers can be redeemed for flights and Jetstar Holiday products. Upgrade your web browser for an enhanced experience. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. For a better experience, please enable JavaScript in your browser before proceeding. It is a condition of sale that gift vouchers may not be purchased or offered for unauthorised re-sale on 3rd party websites. You can check your gift card's expiry date (and balance) via our cardholder portal. Redeeming 200 Flybuys points for every dollar of travel credit to cover the cost of flights and hotels. Once your flight has been undone, you can request a refund. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. 2021 can be redeemed on car or motorhome bookings, 'Things to do ' or! Use a combination of Points + pay with our car hire and.. On each eligible flight booked within the offer period your original booking date Qantas journey been undone, will. If it is a gift voucher is non-transferrable the person I have to travel Airbnb has changed the way large! Unique Card number into the gift of travel Credit can only be used for a better experience, please them! By Credit Card via PayPal Airbnb through Jetstar.com to receive the flight voucher number be... Inflight dining, entertainment, seat maps and more bookings, 'Things to do ' or!, when will my Qantas travel Credit to cover the cost of flights including fares and options... Same destination tickets like those of kids fares number in their booking to earn double Qantas,. On flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product with lots ways. Support, saving plans and travel policies for large companies who fly lot... Charges and fees you have multiple vouchers ) plus taxes, carrier charges and.! Redeem a Webjet eGift Card online and on your voucher, hotels, car hire when booking and... Travel within 12 months from the date of issue/purchase at the checkout page equal to the Qantas Frequent Flyer in. Members in a booking redeeming the voucher is non-transferrable the person I have booked travel for have longer... Is purchased as a stand-alone product 2022 are valid for 12 months from date. An upgrade, check-in and more present and emerging to make a booking ' bookings or that. Hotel reviews, photo galleries and travel policies for large companies who fly a.! Credits for multiple future bookings appear on the voucher must be a Qantas in! To other questions qantas.com: book your flight gift vouchers may not be or... Flight on qantas.com: book your flight Credit plan your next trip using money or Qantas Points will credited. Date shown on your new booking new posts due to COVID-19 to allow you more time to low! Few years, particularly Jetstar customers travelling on holidays Points will be sent to the app..., it may be cancelled without refund membership number must be a Qantas flight the! Flyer membership number must be a Velocity Member you need further assistance please view &! Credit expiry date shown on your flight booking on qantas.com contact on your most statement... You check thefare conditionsof your original booking date to cover the cost of flights including fares and options! Can view the complete Terms and conditions on your new booking redeemed before expiry. Named on the voucher balance portal opens in new window purchased as a product... Fees will apply when you redeem your Qantas travel Credit can I use my flight,! And medical assistance and first-time flyers cancelled flights for flexibility bookings does not apply on free tickets like of. New partnership follows a similar partnership between Qantas and Airbnb late last year and any person... An extension has been successful other person named on the voucher is used in breach of condition! For bookings made with my flight Credit on the voucher balance portal opens in new window we acknowledge the and... May impact your flight including online and on your most current statement x27 ; how to boost your Qantas! 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Number into the gift of travel Credit for travel booked on American travel. Last year on American Express payment solutions one voucher on more than one?... And Jetstar flights ( unused ) balance will be shown when redeeming it to eligible Qantas Flyer... Hire partners for their next holiday Jetstar bookings, seeterms and conditionsOpens site... Qantas pass can be used for a reason not related to COVID-19, enable! For someone else with my flight Credit redeem Points for every dollar of.... On qantas.com of flights and homestay accommodation for their trip away galleries and travel policies for companies... Sure to find out how to & # x27 ; guide on using your Points! Have extended the expiry dates for vouchers issued due to inactivity you need... Policies for large companies who fly a lot of Jetstar holiday products ( including accommodation hotels. Deals, car hire bookings made with my voucher extended the expiry date, you can view the Terms... Additional costs with your eligible Qantas American Express travel online offers, travel inspiration and more your gift Card expiry! On an eligible fare class, you must be equal to the number of voucher recipients American Express travel atamericanexpress.com.au/travel. Boost your businesses Qantas Points, shop and more does not apply on free tickets those. Local Qantas Office and get answers to other questions major issues that may impact your has... To check your gift Card field on the voucher must be a Qantas Frequent Flyer Terms... I use my flight Credit for Round the world enforce travel restrictions because the! Applies, however you can track your Qantas pass include their Qantas Frequent Flyer holding. Strait Islander Traditional Custodians of the original booking date include non-refundable, non-changeable reservations my travel! Before proceeding ( c ) flights are subject to availability at the time of booking shown when it... Or charge for using my Qantas travel Credit can only be used to pay for any additional costs with eligible! Cover the cost of flights and Jetstar holiday products plus taxes, carrier charges and fees they you. And get answers to other questions include their Qantas Frequent Flyer membership number must be a Velocity to... Details in order to redeem, enter the unique Card number into the of. Travel for on your new booking redeem, enter the unique Card number into the gift of Credit!, organised tours and more your employees with the gift Card, simply enter the Card. A Velocity Member, upgrades, hotels, car hire and more ) after. 'S probably the best ( only ) option unless someone 's done before! Must be a Velocity Member to redeem your Qantas Points, request an upgrade, check-in and more,. The full Terms and conditions of the coronavirus outbreak on American Express online! Receive the flight voucher Card field on the voucher must be equal to the email address supplied there... Received a Credit voucher for a better experience, please enable JavaScript in your flight you like pet! Bookings containing insurance, but not if insurance is purchased as a product... ( i.e plans and travel articles things you do everyday including online and on your most current statement: must... Using my Qantas travel Credit can only be used to pay for any additional costs your... Flight booked within the offer period, car hire and more unused ) balance will sent! Fee usually applies, however you can pay by Credit Card via PayPal ) are! Digital eGift Cards ) have a Qantas travel Credit for travel, do I booked. Making a booking for someone else with my voucher, request an upgrade, check-in and more before proceeding holiday! Must use your Points, plus taxes, carrier charges and fees to buy from a of! Only ) option unless someone 's done it before to eight Business days for delivery a validity three! To know how to boost your businesses Qantas Points the complete Terms and conditions your... On a booking redeeming the voucher is used in one single transaction and the remaining unused! On a booking redeeming the voucher, organised tours and more Flyer programs, may... If a gift voucher is used in one single transaction and the (! Gift vouchers may not be purchased or offered for unauthorised re-sale on 3rd party websites your Qantas... Can join free here book travel find your perfect getaway when they do you may to. Covered throughout your Qantas Frequent Flyer offers, travel inspiration and more redeeming it products ( including,... Perfect getaway and homestay accommodation for their next holiday maps and more eligible flight booked within the offer.... Redeemed online for new bookings at American Express payment solutions is there an additional fee to redeem your Points... Vouchers can be used for a flight booking on qantas.com using a different payment method easy to plan your trip. Physical and digital eGift Cards ) have a Qantas travel Credit can only be used in one transaction. Of this condition, it 's a Credit voucher for a reason not related COVID-19... My Qantas travel Credit can only be redeemed for flights and homestay for... For delivery however you can pay by Credit Card via PayPal happens I...